Privacy Policy

Depending on how you interact with us, we may collect the following categories of information:

We do not intentionally request sensitive personal information unless it is necessary for a specific lawful service requirement.

We may receive information when you:

• Complete a website enquiry or quotation form.
• Contact us through telephone, WhatsApp, email or social media.
• Request a software demonstration or free consultation.
• Purchase software, website, hosting or digital services.
• Submit documents for software configuration or implementation.
• Request technical support, training or maintenance.
• Subscribe to updates or marketing communications.
• Browse our website and accept applicable cookies.
• Interact with our advertisements or business profiles.

We may also receive limited information from referral partners, software vendors, advertising platforms, public business directories or third-party service providers where permitted by law.

Personal information may be used to:

Depending on the circumstances and applicable law, we process personal information based on one or more of the following:

• Your consent, including consent given through an enquiry form, communication or cookie preference.
• The need to take steps before entering into a service contract.
• Performance of an accepted quotation, purchase or service agreement.
• Compliance with tax, accounting, regulatory or legal obligations.
• Legitimate business interests such as customer support, website security and service improvement.

When you submit a contact, quotation, demo, callback, affiliate or support form, we may collect the information entered by you and information reasonably required to respond.

Where a form opens WhatsApp, sends an email or transfers information into a CRM, spreadsheet or customer-management system, that information may be stored for enquiry management and follow-up.

When we provide software implementation, migration, configuration, training or support, the client may provide business or operational data. Depending on the product, this may include employee records, customer information, product records, invoices, attendance, reports or other business information.

• The client remains responsible for the legality and accuracy of data entered into its software.
• Data should be shared only where necessary for implementation or support.
• The client must ensure that it has appropriate authority to provide data relating to its employees, customers or users.
• Temporary access credentials supplied for support should be changed after completion where appropriate.
• The client should maintain independent backups of important records unless a managed backup service is included.

Where software is provided by a third-party vendor, the vendor's privacy and data-processing terms may also apply.

Payments may be processed through banks, UPI applications, payment gateways or other authorised financial service providers.

We may retain transaction references, payment status, invoice details and billing records. Complete card, banking or UPI credentials are generally processed directly by the relevant payment service provider and are not intentionally stored by Adwing Technologies.

Cookies are small files stored on a user's browser or device. Our website may use essential, preference, analytics and marketing cookies.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may send relevant service updates, product information, offers, renewal reminders or educational content where you have requested such communication, provided consent or previously enquired about related services.

You may withdraw consent for promotional communication by replying with an unsubscribe request or contacting us. Service-related messages, payment reminders and security notices may still be sent where necessary for an existing customer relationship.

Information may be shared with:

• Hosting, email, cloud storage and website service providers.
• Payment processors, banks and accounting service providers.
• Software developers, vendors or authorised implementation partners.
• Analytics, communication, advertising and customer-support platforms.
• Professional advisers such as accountants, auditors or legal consultants.
• Government bodies, regulators or law-enforcement authorities where legally required.

We expect service providers handling information on our behalf to use it only for authorised purposes and apply appropriate safeguards.

Our website and services may use external platforms for domain registration, hosting, payment processing, business email, analytics, maps, social media, advertising, software licensing and customer communication.

These providers operate under their own privacy policies and terms. Their processing practices, storage locations and retention periods may differ from ours.

Examples may include hosting platforms, domain registrars, payment gateways, WordPress plugins, Google services, social media networks, CRM systems, email platforms and software vendors.

Some pages may contain affiliate or referral links to technology providers. When you click such a link, the relevant provider may place a cookie or use another tracking method to attribute the referral.

Information collected after you leave our website is controlled by the external provider under its privacy policy.

Please review our Affiliate Disclosure for more information.

We retain personal information only for as long as reasonably required for the purpose for which it was collected, including:

• Responding to enquiries and maintaining communication history.
• Completing projects and providing customer support.
• Managing licence, subscription and renewal records.
• Maintaining accounting, taxation and transaction records.
• Resolving complaints, disputes or legal claims.
• Meeting statutory or regulatory obligations.

Information may be deleted, anonymised or securely archived when it is no longer reasonably required, subject to technical and legal limitations.

We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, loss, alteration, misuse or disclosure.

Subject to applicable law and reasonable identity verification, you may request to:

• Know whether we hold personal information about you.
• Access information reasonably available to us.
• Correct inaccurate or incomplete information.
• Request deletion where retention is no longer legally required.
• Withdraw consent for optional marketing communication.
• Object to or seek clarification about specific processing.
• Raise a complaint regarding the handling of your information.

Requests may be sent to info@adwingtechnologies.com . We may request information necessary to verify your identity and locate the relevant records.

Our website and commercial services are primarily intended for businesses, organisations and adults. We do not knowingly collect personal information directly from children for marketing purposes.

Where a school, clinic or other client uses software involving information about minors, that client is responsible for obtaining appropriate authority, consent and legal basis before entering such information.

Our website may link to third-party websites, software providers, social media profiles, payment pages and partner platforms.

We are not responsible for the privacy practices, security or content of websites controlled by another organisation. You should review the privacy policy of the relevant third-party service before providing information.

Adwing Technologies operates from India. Some hosting, email, analytics, cloud, software or communication providers may process or store information on servers located in India or other countries.

By using services that rely on such providers, information may be processed in accordance with the provider's infrastructure and privacy safeguards.

We may revise this Privacy Policy when our services, website features, technology providers, legal obligations or data practices change.

The revised policy will be published on this page with an updated revision date. Material changes may also be communicated through the website or another appropriate channel.