Refund & Cancellation Policy

This policy may apply to the following services:

A project or service is treated as accepted when one or more of the following occurs:

• A quotation, proposal or scope is approved in writing.
• An advance, milestone or full payment is made.
• The client authorises us to begin planning or development.
• A software licence, hosting account or service is ordered.
• Credentials, data, content or project material is supplied.

Advance payments reserve development capacity and may cover project planning, requirement analysis, design preparation, administrative work and resource allocation.

Cancellation requests must be submitted in writing using the email address mentioned on this page. A telephone or WhatsApp discussion alone does not constitute formal cancellation unless acknowledged by Adwing Technologies.

A change of business plan, internal disagreement, delayed content or failure to provide feedback does not automatically create refund eligibility.

Software licences and digital products are generally non-refundable after any of the following:

• A licence key or activation code has been generated.
• The software has been downloaded or installed.
• A domain, device or account has been activated.
• Login credentials or access have been supplied.
• Implementation, configuration or training has begun.
• Data migration or customisation has started.

A demonstration, trial or requirement discussion should be used to evaluate suitability before purchase. A feature not included in the approved product scope does not make the purchase refundable.

Digital marketing fees cover professional time, campaign planning, research, design, content production, optimisation, reporting and account management.

• Work already completed during the service period is non-refundable.
• Monthly retainers are non-refundable after the relevant service month begins.
• Google Ads, Meta Ads and other platform budgets are non-refundable once spent or credited to the platform.
• Search rankings, enquiries, sales and campaign approvals are not guaranteed.
• Platform suspension, rejection or algorithm changes do not automatically create refund eligibility.

Cancellation of a recurring marketing service should be requested before the next billing or renewal period begins.

Certain products and services are supplied by independent providers. These may include:

Refunds for third-party purchases depend entirely on the relevant provider's refund, cancellation and renewal policy. Adwing Technologies cannot guarantee a refund after an external provider has processed an order or activated a service.

• Renewal fees become non-refundable after the service has been renewed or extended.
• Clients should submit cancellation instructions before the renewal due date.
• Non-use of an active subscription does not automatically create refund eligibility.
• Maintenance plans cover only the services and period stated in the applicable proposal.
• Unused support hours do not carry forward unless expressly agreed.

Failure to renew a domain, hosting plan, licence or support service may cause suspension, expiry or data loss. The client remains responsible for monitoring renewal dates unless a managed renewal service has been agreed.

A refund or payment correction may be considered in situations such as:

Every request is reviewed according to available records, completed work, incurred costs, provider terms and applicable law.

Send a written request to info@adwingtechnologies.com with the following information:

• Client or company name.
• Invoice, order or proposal number.
• Payment date and transaction reference.
• Service or product purchased.
• Detailed reason for the request.
• Relevant screenshots, messages or supporting documents.
• Bank or payment information required for an approved refund.

Incomplete requests may take longer to verify. Submission of a request does not guarantee approval.

Clients should contact Adwing Technologies before raising a bank, card or payment-gateway dispute so that the matter can first be investigated and resolved directly.

Fraudulent or unjustified chargebacks relating to authorised work, delivered services, activated licences or completed milestones may result in service suspension and recovery of reasonable costs, subject to applicable law.

Refund eligibility does not automatically arise where delivery is affected by:

• Delayed content, images, documents or credentials.
• Delayed review, approval or decision from the client.
• Changes or additions to the original scope.
• Third-party approval, verification or service delay.
• Domain, hosting, payment gateway or API issues.
• Events outside the reasonable control of Adwing Technologies.

Where a delay is caused solely by Adwing Technologies, we will first attempt to provide a revised completion plan or another reasonable remedy.

We may suspend or terminate services where:

• Payments remain overdue.
• Services are used unlawfully or fraudulently.
• Software licence restrictions are violated.
• Our staff or systems are abused or threatened.
• Required cooperation is not provided for an extended period.
• Continuing the engagement would breach law or provider policy.

Termination for client breach does not create a right to refund for completed work, incurred costs, purchased products or activated services.

Nothing in this policy is intended to exclude or restrict a right or remedy that cannot lawfully be excluded under applicable Indian law.

Refund decisions will consider the relevant quotation, proposal, invoice, project records, product conditions, third-party policies and applicable law.

This policy should be read with our Terms and Conditions and Privacy Policy .

Adwing Technologies may revise this policy to reflect changes in services, payment methods, third-party providers, business practices or legal requirements.

The latest version will be published on this page with an updated revision date. Project-specific terms already agreed in writing will continue to apply to the relevant engagement.